Complaint Redressal Forum

CGRF Orders Links

1. Complaint registers are available at all the 33/11 KV Substations of UPCL in Uttarakhand.
2. The complaints can also be lodged on phones.
3. Time schedules has been formed for redressal of each category of complaints.
4. Consumers can also lodge their complaints with the CONSUMER GRIEVANCE REDRESSAL FORUM functional in the respective offices as below:

Consumers may submit all electricity – related complaints for the redressal before the Forum except for the following :-

1. Unauthorized use of electricity as described under Section 126 of the Electricity Act.
2. Crime and Punishment as described under Section 135 to 139 of the said Act.
3. Accidents related to Power Supply/ Distribution or use of electricity and matters related to realization of Outstanding arrears of etc where there is no dispute related to Electricity Bills as described under Section 161 of the said Act.

In case the aggrieved Consumer is not satisfied with the decision of the above Forum he/ she, may appeal to the UERC appointed Electricity Ombudsman under the provision of Section – 42 (6) of Electricity Act 2003 within 60 days against the decision of the said Forum as per the contact details given below:-

• For Electricity Theft – related complaint/information the consumers may contact Vigilence Officer, UPCL at 0135-2760911.
• For Electricity-related Complaint consumers may contact on Toll Free Call Centre @ 1800-419-0405.
• In case of any information being sought under the Right To Information (RTI)Act 2005 one may visit for the provisions in the said ACT at www.righttoinformation.org or contact/write to the