Complaint Redressal Forum




1. Complaint registers are available at all the 33/11 KV Substations of UPCL in Uttarakhand.
2. The complaints can also be lodged on phones.
3. Time schedules has been formed for redressal of each category of complaints.
4. Consumers can also lodge their complaints with the CONSUMER GRIEVANCE REDRESSAL FORUM functional in the respective offices as below:

Complaint Redressal Forum

S.No	Place of Regular / Principal office of Forum	Operational area of Forum	Name of the Member	Designation	Address of Forum	Contact Details
1	Dehradun	Electricity Distribution Circle (Rural), Dehradun Electricity Distribution Circle (Urban), Dehradun Electricity Distribution Division, Vikasnagar	Shri Deepak Pharswan	Consumer Member	Consumer Grievances Redressal Forum, UPCL, VCV Gabar Singh Urja Bhawan, Kanwali Road, Dehradun. Pin-248001	Phone No.- 0135-2763672,73,74,75
			Shri Rajnish Mathur	Technical Member
			Shri Tribhuwan Singh	Judicial Member
2	Srinagar (Garhwal)	Electricity Distribution Circle, Srinagar (except Electricity Distribution Division ,Kotdwar)	Shri Amit Thakur	Consumer Member	Consumer Grievances Redressal Forum, UPCL, Superintending Engineer Office/Campus, Inter College Road, Srinagar (Garhwal), Pin-246174	Phone No.- 7895439304
			Sh. Rajneesh Agarwal	Technical Member
			Smt. Sundari Gairola Devli	Judicial Member
3	Haldwani	Electricity Distribution Circle, Haldwani	Shri Himanshu Bahuguna	Consumer Member	Consumer Grievances Redressal Forum, UPCL, Kumaon Zone, 132 KV Substation Campus, Near C.E.(Distribution) office, P.O. Kathgodam (Haldwani), Nainital	Phone No.- 05946-266223 Email cgrf.kumaoun@gmail.com
			Shri Tilak Raj Bhatia	Technical Member
			Shri Bishnu Prasad Dobhal	Judicial Member
4	Rudrapur	Electricity Distribution Circle, Rudrapur Electricity Distribution Circle,Kashipur Electricity Distribution Division, Sitarganj Electricity Distribution Division, Khatima	Shri Subhash Chandra Bhatt	Consumer Member	Consumer Grievances Redressal Forum, UPCL, 33 kV Electricity Substation, Secter-2 SIDCUL, Pantnagar, Rudrapur, Pin-263153	Phone No.- 05944-240503 Email:- cgrfrudrapur@gmail.com
			Shri Ramesh Chandra Mayal	Technical Member
			Shri Ramesh Chandra Kukreti	Judicial Member
5	Uttarkashi	Electricity Distribution Circle, Tehri Electricity Distribution Division, Badkot	Shri Santosh Bhatt	Consumer Member	Consumer Grievances Redressal Forum, UPCL, Electricity Distribution Division premises, Ladari, Uttarkashi
			Shri Bhupendra Singh Kaneri	Technical Member
			Shri Kirti Prasad Bhatt	Judicial Member
6	Haridwar	1. Electricity Distribution Circle, Haridwar 2. Electricity Distribution Circle, Roorkee 3. Electricity Distribution Division, Kotdwar	Shri Satish Uniyal	Consumer Member	Consumer Grievances Redressal Forum, UPCL, Industrial Area, Hill By Pass Road, Haridwar, Pin- 249401	Phone No.- 01334-265389
			Shri Ganesh Singh Dharamsattu	Technical Member
			Shri Sanjay Kumar	Judicial Member
7	Karanprayag	Electricity Distribution Circle, Karanprayag	Shri Arjun Singh Bisht	Consumer Member	Consumer Grievances Redressal Forum, UPCL, Office Near Badrinath National Highway-58, Gauchar (Bhattnagar), District-Chamoli, Pin-246429
			Additional charge to SE, EDC – Karanprayag w.e.f. 30-10-2024	Technical Member
			Shri Bhupendra Singh Bisht	Judicial Member
8	Almora	Electricity Distribution Circle, Ranikhet Electricity Distribution Circle, Pithoragarh Electricity Distribution Division, Champawat	Shri Bhupendra Singh Bisht	Consumer Member	Consumer Grievances Redressal Forum, UPCL, Electricity Distribution Division, 33/11 Sub-Station Campus, Lakshmeshwar, Almora
			Shri Om Prakash Dixit	Technical Member
			Shri Chamu Singh Gashyal	Judicial Member
The Operation of CGRF Pithoragarh has been suspended and the jurisdictional are of this CGRF i.e. Electricity Distribution Circle, Pithoragarh vested with CGRF, Almora till further orders vide UPCL’s OM No 3840/UPCL/RM/F-1 dated 11-08-2023

Consumers may submit all electricity – related complaints for the redressal before the Forum except for the following :-

1. Unauthorized use of electricity as described under Section 126 of the Electricity Act.
2. Crime and Punishment as described under Section 135 to 139 of the said Act.
3. Accidents related to Power Supply/ Distribution or use of electricity and matters related to realization of Outstanding arrears of etc where there is no dispute related to Electricity Bills as described under Section 161 of the said Act.

In case the aggrieved Consumer is not satisfied with the decision of the above Forum he/ she, may appeal to the UERC appointed Electricity Ombudsman under the provision of Section – 42 (6) of Electricity Act 2003 within 60 days against the decision of the said Forum as per the contact details given below:-

S.No	OMBUDSMAN	Contact Person	Tele-Fax/ E-Mail
1	Sh. D.P. Gairola	Ombudsman (Electricity), 80 Vasant Vihar, Phase I Dehradun	0135-2762120 elec[dot]ombudsman[dot]uk[at]gmail[dot]com

• For Electricity Theft – related complaint/information the consumers may contact Vigilence Officer, UPCL at 0135-2760911.
• For Electricity-related Complaint consumers may contact on Toll Free Call Centre @ 1800-419-0405.
• In case of any information being sought under the Right To Information (RTI)Act 2005 one may visit for the provisions in the said ACT at www.righttoinformation.org or contact/write to the

S.No	Designation	Contact Person	Address	Telephone No.
1 (a)	For HR related information Executive Engineer (RE) Public Information Officer (For Victoria Cross Vijeyta Gabbar Singh Bhawan)	Er.Arun Kant	UPCL Victoria Cross Vijeyta Gabbar Singh Bhawan Dehradun	0135-2769944
1 (b)	For all information other than HR related  Executive Engineer (For Victoria Cross Vijeyta Gabbar Singh Bhawan, UPCL, Dehradun)	Mrs. Shikha Aggarwal	UPCL Victoria Cross Vijeyta Gabbar Singh Bhawan Dehradun	0135-2769944
2	Superintending Engineer (C&P-2), UPCL Dehradun Appellate Authority (For Victoria Cross Vijeyta Gabbar Singh Bhawan)	Er. Shishir Srivastav	UPCL Victoria Cross Vijeyta Gabbar Singh Bhawan Dehradun	0135-2763832